Refund Policy

Last Updated: 30 June 2026

This Refund Policy explains the refund terms for software products, development services, support services, subscriptions, maintenance, and other technology services provided by General Systems.

1. General Policy

General Systems provides software and technology services based on customer requirements, project scope, subscription plans, or service agreements. Refund eligibility depends on the type of service purchased and the stage of work completed.

2. Software Development Services

For custom software development, web development, mobile app development, automation, reporting, integration, or similar project-based services:

• Payments made for completed work are non-refundable.
• Advance payments may be non-refundable once project planning, design, development, or resource allocation has started.
• If a project is cancelled before work begins, refund eligibility will be reviewed on a case-by-case basis.
• Any approved refund may be adjusted against work already completed, third-party costs, taxes, or administrative charges.

3. Subscription-Based Services

For subscription-based software, SaaS, WhatsApp automation services, support plans, or cloud-based services:

• Subscription fees are generally non-refundable after activation.
• No refund will be provided for partial usage, unused days, or early cancellation unless required by law.
• Customers may request cancellation before the next billing cycle to avoid future charges.

4. Digital Products and Licenses

Fees paid for digital products, software licenses, downloadable products, activation keys, API access, or digital tools are non-refundable once access, license, or delivery has been provided.

5. Third-Party Charges

Charges paid to third-party providers such as Meta, WhatsApp, Google, hosting providers, cloud platforms, payment gateways, SMS providers, domain registrars, or other external services are non-refundable by General Systems.

6. Refund Request Process

To request a refund, customers must contact us with the payment details, invoice number, service details, and reason for the refund request.

Refund requests should be submitted within 7 days from the payment date unless a different refund period is mentioned in the invoice, quotation, or agreement.

7. Refund Review and Approval

All refund requests are subject to review. Approval is not automatic. We may reject refund requests if the service has already been delivered, work has started, account access has been activated, or the request does not meet our refund conditions.

8. Refund Processing Time

If a refund is approved, it will be processed to the original payment method where possible. Refund processing may take 7 to 15 business days depending on the bank, payment gateway, or payment provider.

9. Non-Refundable Items

• Completed software development work
• Activated software subscriptions
• Delivered digital products or licenses
• Third-party service charges
• Domain, hosting, cloud, or API charges
• Setup, installation, customization, or consultation fees
• Taxes, transaction charges, and payment gateway fees

10. Changes to This Refund Policy

General Systems may update this Refund Policy from time to time. Updated versions will be posted on this page with the revised date.

11. Contact Us